Q1. Can I have a sample order?
Yes, we welcome sample orders to test and check product quality. Mixed samples are acceptable.
Q2. What about the production lead time?
Samples require 3-5 days, while bulk order production takes approximately 20-35 days, depending on the final order quantity.
Q3. Do you have any MOQ limitations?
1 piece for sample evaluation is available. The minimum order quantity (MOQ) for bulk orders is 1000 pieces per model.
Q4. How do you ship the goods and how long does it take to arrive?
We typically ship via DHL, UPS, FedEx, or TNT, taking about 5-9 days to arrive. Alternative air and sea shipping methods are also available, with sea freight taking around 30-45 days.
Q5. How do I proceed with an order?
Please state your requirements and the quantity you need to our customer service support team. We will process and issue the order for you to complete the payment.
Q6. Is it possible to print my custom logo on the product?
Yes. Please inform us formally prior to production and confirm the design layout based on our sample approval process.
